FAQ

Two-factor authentication (2FA) adds an extra layer of security to your account. After entering your password, you'll need to enter a one-time code sent to your email.

Two-factor authentication is enabled by default for admin and staff accounts. If you need to enable it for your account, contact your administrator or go to Settings > Security in your profile.

Check your spam/junk folder first. If you still haven't received the code, ensure your email address is correct in your profile settings. Contact support if the issue persists.

Contact your administrator immediately. They can help you recover your account by updating your email address after verifying your identity.

Log in and navigate to Profile or Settings. You can update your name, phone number, and other personal details. Don't forget to save your changes.

No. You cannot change your email address once it's set. If you need to update your email, contact your administrator.

Contact your administrator or go to Account Settings to request account deletion. Note that this action may be irreversible and all your data will be removed.

Go to the Plans or Subscription section. Browse available plans, select one that suits your needs, and follow the prompts to subscribe.

Navigate to Subscription > Upgrade in your account settings. Choose a higher-tier plan and complete the payment process.

Go to Subscription settings and look for the cancellation option. You may need to confirm your cancellation. Note that you may lose access to premium features at the end of your billing period.

Go to Subscription > Payment History or Billing in your account settings to see all past transactions.

When your subscription expires, you may lose access to premium features. Your data is typically retained for a certain period, giving you time to renew.

Go to the Training Session section, select a training session, choose your preferred date, time, location and confirm the booking.

Log in and navigate to Bookings or My Schedule to see your upcoming sessions.

Yes, go to your booking details and look for cancel options. Note that there may be time restrictions or cancellation fees depending on the policy.

After completing a session, go to the booking details or Reviews section. You can rate and leave feedback for the coach.

Browse the Teams to see available training sessions in it. Use filters to narrow down by date, time, or location.

Browse available teams in the Teams section and Request to join.

Go to Team settings and select "Leave Team". You may need to confirm this action.

Yes, you can join multiple teams.

Go to Settings > Notifications. You can choose which notifications to receive via email or in-app.

Navigate to Settings > Email Preferences and toggle off the notifications you don't want to receive.

Look for the notification bell icon in the navigation bar. Click to see all your recent notifications.

We use industry-standard encryption and security measures to protect your data. Your password is hashed using Bcrypt algorithm.

Contact your administrator or go to Privacy Settings to request a copy of your data.

Contact support immediately or report the issue through the Help/Contact section.

Use the Contact Us form in the application or email the support team. Admin users can find the contact option in the dashboard.

Contact support with details about the issue including what happened, when, and any error messages you saw.