To create an account, click on the "Login" button on the top right, then select "Sign Up". Fill in your details (first name, last name, email, role as coach or player, and password) and verify your email to get started.
Enter your registered email address and password on the login page. If you have two-factor authentication enabled, you will be prompted to enter the OTP code sent to your email.
Click "Forgot Password" on the login page. Enter your email, and we will send you a password reset link to securely set a new password.
Two-Factor Authentication (2FA) is an extra layer of security that requires you to enter a one-time password (OTP) sent to your registered email in addition to your regular password during login.
Go to your Dashboard, click on Account Settings, navigate to the Security section, and toggle "Two-Factor Authentication" to enable it.
First, check your spam or junk folder. If it is not there, you can click "Resend Code" on the OTP verification page. If issues persist, please contact support.
If you no longer have access to your registered email, please reach out to our Customer Support team with verification of your identity, and we will help update your account records.
Navigate to Account Settings in your dashboard, update your personal information (name, phone, specialization, or photo), and click "Save Changes".
Yes, you can change your email from your Account Settings. You will need to verify the new email address before the change takes effect.
To delete your account, go to the danger zone in your Account Settings and click "Delete Account". Please note that this action is permanent and cannot be undone.
Go to the Plans page, choose either Player or Coach subscription, click "Get Started", fill in your billing information using our secure Stripe checkout, and confirm.
Go to the Subscriptions section in your dashboard. Select one of the available plans, input your card details on the secure embedded upgrade form, and click Upgrade. The checkout API will handle it automatically.
In your Subscriptions dashboard, scroll down to the bottom and click "Cancel Subscription". Your access will continue until the end of your current billing cycle.
Go to the Subscriptions section in your Dashboard and select the "Billing History" tab. You will find a full list of all your past transactions and receipts.
If your subscription expires, your account will fall back to the Free Plan. Your data, teams, and history will be preserved, but premium features will be locked.
From your dashboard, click "Find Sessions", browse the available training sessions scheduled by certified coaches, select a time slot, and click "Confirm Booking".
Navigate to the "Bookings" or "Training Sessions" section of your dashboard. You will see a chronological schedule of all your upcoming sessions.
Yes, you can cancel a booking from your schedule up to 24 hours before the session. Cancelled sessions will automatically be refunded or credited.
Once a training session is completed, a "Pending Ratings" prompt will appear on your dashboard. You can leave a star rating and a detailed review for your coach.
Use the search filters in the "Find Sessions" tab to filter sessions by sport, location, coach name, date range, or price tier.
Navigate to the "Find Teams" section of the Player Dashboard, search for teams in your location or sport, and click "Request to Join" to submit a join request to the coach.
Go to "My Teams" in your dashboard, select the team you wish to leave, click on settings/options, and select "Leave Team".
Yes, players can request to join and participate in multiple teams simultaneously, allowing for flexible training schedules across different leagues.
Go to Account Settings in your dashboard, select "Notifications", and configure your email, push, and SMS alerts using the toggles.
Toggle off the "Email Alerts" switch inside the notification settings section of your dashboard account preferences.
Click on the bell icon in your dashboard header to view a drop-down panel of all recent activity, updates, and messages.
We use industry-standard SSL/TLS encryption, secure token authentication, and robust access controls to protect all your personal, training, and payment details.
Yes, you can request an export of all your training, booking, and personal data from the privacy settings page in your account.
If you discover a security vulnerability or suspect suspicious activity, please report it immediately by sending an email to security@sportshq.com.
You can reach customer support by clicking "Contact Us" or emailing support@sportshq.com. We offer 24/7 priority support for premium plan subscribers.
Click on the support tab, select "Report a Bug", describe the issue in detail, list steps to reproduce it, and submit the ticket for our engineering team.